Is Your Website Ready For Visitors?

Is your website, the place you hope to convert prospects to customers, ready to receive visitors?

When we use links to our websites using Social Media, we essentially invite people to our website. When we invite people to our homes, we generally check to see if everything is in its place and that there is nothing seriously amiss. Is that true with your website? When was the last time you reviewed your website to see if it reflects your business and your products or services as they are today?

Here is a little check list to make sure your website is ready for visitors.

  • Know and state who you are, what you do, and the benefits of what you offer to your visitor.
  • Know who you would like to visit your website.
    • Knowing your audience is critical. If you believe your audience is everyone, you will likely fail.
    • Who are they? Why would they want what you offer? When would they want it?
  • Speak to your visitors from their perspective, not with an industry-speak sales pitch.
    • Explain that you know some of their challenges, and how they can benefit from your products or services. If possible, show some specifics.
  • Does your navigation present a clear and easy path to your most important content?
  • Is your contact and location information readily visible?
  • Is your website mobile friendly?

If your website looks as good as you would like, and you check off all the items in the list, your website should be ready for visitors.

Of course, we are always happy to help. Email or call us today! — 1-800-281-9993 or 608-822-3750

3 Summer Estore Tips To Increase Sales

Sales growth chartSummer sales lead quickly to the beginning of the holiday season. Now is the time to make some changes to your estore that will help improve your holiday sales. Here are 3 tips for your ecommerce website that will increase sales.

  1. Fine-tune Your Product Descriptions — Search Engine Optimized, yet engaging and inviting product descriptions.  Your descriptions are your sales pitch for each of your products.
  2. High-Quality Product Photos — Great photos sell products!  Money spent on professional-quality photos will translate into sales. It is that simple. Photos snapped with your phone are not high enough quality to be used in your estore.
  3. Auto-responder “Thank You” 15 Days after sale — Schedule an email follow-up with a “Thank You again for your order” message with the order summary and customer service contact info. When possible include, “Customers who purchased this (these) item(s) also purchased (or viewed) these items.”  Please don’t make it one big sales pitch. The message should focus on appreciation for their business, ending with a “Thank you” and “Hope you are enjoying your new ____________,” or “Hope your ____________ is __________. “

Doing those three things, will take some time but will, without a doubt, increase your estore sales.

As always, we are happy to help.  Please call us at 800-281-9993 or 608-822-3750.

5 Quick and Easy Tips to Improving Your Website

It doesn’t always take a complete redesign to improve your website traffic and engagement. Do it quickly using these quick and easy tips.

  1. Prominently display your Toll Free (or Local) Phone Number at the top of all your pages.
    1. In the top right-hand corner, in a size and color that will make it easily seen.
    2. This is an item where function over form pays dividends.
  2. Review your contact information, and update it if needed.
    1. We believe your contact info should be in the footer of every page.
    2. Be sure your phone numbers, address, business hours, and events calendars are current
  3. Quick, Easy TipsIdentify your audience, and start your copy with the benefits you offer them.
    1. You only have moments to convince visitors to look at more.
    2. Don’t place your value proposition at the bottom of the page.
  4. Make sure your home page copy has links to your most important pages
    1. Google loves properly coded internal links to relevant pages
  5. Real, verifiable testimonials can help change a visitor to a customer.
    1. Having canned-appearing testimonials from a name with one initial for either name is simply a waste of time.

Five Tips for a Merry Ecommerce Season

1. Photo Quality — High-Quality, Background, Lighting, Composition

  • Professional-Quality Photos sell! Do not use quick shots from your camera phone.

2. Detailed Product Descriptions — Engaging, Interesting, Complete

  • Truly describe your product. Don’t make them guess. Full descriptions sell.

3. Shipping – Upfront, Transparent, Full Disclosure

  • This is a deal breaker/maker for many. Don’t make your shopper login to find the cost. Price as low as possible. Free Shipping Sells.

4. Discounts and Specials – We all like a bargain

  • Introductory prices, close outs, use your imagination

5. Know Your Customer – This honestly should not have to be on this list, but is too important to omit.

  • New, Returning, Gender, Age, as well as you can ascertain.

Bonus: Tips for Empowering your Thank You page

Branding With Every Email – Get Your Email Delivered – Professional Presentation

Domain emailI wrote here about using domain mail over five years ago. With the number of people not taking advantage of one of the simplest means of branding available, I believe the subject deserves another go round. I am talking about those who are not using their domain email accounts when sending or replying to business email. Domain email is simply an email account using a name of your choice, e.g., you@yourcompany.com or info@yourcompany.com.

Here are just three of many reasons it is important to use domain mail.

  • Branding
  • Deliverability
  • Professional Presentation

Branding 

In businesses and on websites of all kinds, too often you will see contact email such as billybob@yahoo.com, 2cool@hotmail.com (now outlook.com), you@yourISP.com, sally312@gmail.com or something similar. Those same addresses get used routinely in emails to clients, prospects, and co-workers. Instead of those personal addresses, your prospects, clients, vendors, and others should be seeing email from you@yourdomain.com, bill@yourdomain.com, sally@yourdomain.com, sales@yourdomain.com, support@yourdomain.com, or anyone@yourdomain.com.  EVERY email sent from and replied to your business should be reminding your prospects, clients and vendors of your brand. Using domain mail is the least expensive branding tool you can implement, and you are branding with every email you send.

Deliverability

If your email doesn’t get delivered and opened, you are wasting your time writing and sending it. Spam has become ubiquitous, and your prospects and clients may hesitate to open an email from a toocutesy@yahoo.com, allnumbers@hotmail.com, silly@gmail.com or inappropriate@someother.com address. Deliverability can be critical when you are sending a proposal or answering a specific request. Domain mail addresses are not as prone to be caught in spam filters as the “other” @ addresses I have been mentioning. Your recipients will, at a glance, know the email is coming from your business if you use your domain mail account.  Get every email you send delivered and opened.

Professional Presentation 

In other manners of communication, i.e., phone, letters, faxes, and face-to-face, nearly everyone does their best to present themselves and their business professionally. You would be surprised at the number of people who spend thousands of dollars on traditional marketing materials, their web sites and nicely done email campaigns, yet diminish their value by including an inappropriate email address. Using your domain email will present you professionally as many times as you send an email. Why wouldn’t you want to do that with every email you send?

Okay, let’s address the two most common excuses for not using domain mail. The first is, “I don’t want to check two or more email accounts.” With today’s email programs that easily check more than one account at a time (I check over a dozen at a time), that is not a very good reason to miss out on branding with every email. If you honestly feel you can only check one email account, then your email provider can forward as many accounts as you like to just one account. Of course, that account should be a domain mail account.   The second reason is, “I like Gmail, and I use mydomain@gmail.com.” I will grant that doing this is better than using personal non-domain email accounts. It still doesn’t give you the branding or level of professional presentation that is afforded by using domain mail. If you feel you can’t live without Gmail, then use Google Apps for Business, which included Gmail that uses your domain mail. Your mail will get sent from and to you@yourdomain.com, but you will still have all the advantages of Gmail’s web-based interface. Google charges $5/user/month or $50/user/year.

Start using your domain mail for every email you send today!

P.S. If you are a client of ours and are not using your domain mail, call or email us and we will be happy to help you get started.