John

I visited your website and noticed that you are not listed

How many of these emails have your received, with promises of #1 rankings, yada, yada, yada? Surprisingly, even Google gets them.

In Google’s Webmaster Help Center, they say, “Amazingly, we get these spam emails too.”

“Dear google.com,
I visited your website and noticed that you are not listed in most of the major search engines and directories…”

We get them, and frequently some of our clients forward them to us, asking what we think of the offers, and why don’t we, “offer the same guarantees.” We don’t because no one can do so honestly. But, don’t take it from me. I am happy to concur with, and tell you, what Google writes about them.

Google says you should, “reserve the same skepticism for unsolicited email about search engines as you do for ‘burn fat at night’ diet pills or requests to help transfer funds from deposed dictators.”

Those of you who have the need or desire to peruse Google’s Webmaster Help Center, likely know all of this. For rest of you, here is a list of the headings in one article.

  • Be wary of SEO firms and web consultants or agencies that send you email out of the blue.
  • No one can guarantee a #1 ranking on Google.
  • Be careful if a company is secretive or won’t clearly explain what they intend to do.
  • You should never have to link to an SEO.
  • Some SEOs may try to sell you the ability to type keywords directly into the browser address bar.
  • Choose wisely.

The bottom-line is, people or companies you can trust don’t send out unsolicited email promising the Holy Grail.

As Google says, “chose wisely.” The fact that you are reading this means you have chosen, or are close to choosing, wisely.

Thanks for your time!


Read more on Google’s Webmaster Help Center.

Don’t bet your job that someone read your email.

Can you count on your email getting delivered or read? Don’t bet your job on it.

What should you do if you send an important email, and you have not received a reply within a reasonable amount of time? First, check your “Sent” or “Out Box” folder to make sure your email actually got sent. If it did, send a follow up. If you still get no reply, pick up the phone and call your intended recipient. Don’t apply pressure, just ask if they received your email. If they answer affirmatively, just say, thanks and that you wanted to be sure they received it.

There are many reasons an email may not get delivered or opened. Did you send to the correct email address? (You would be surprised at the number of emails sent to the wrong person.) Previously, we talked about spam filters and anti-spam programs. Another reason could also be the size of the attachment you sent. Many users have mail boxes that are relatively small. Five and ten MB mailboxes are not uncommon, so very large attachments (or multiple attachments) can render your email undeliverable. Even larger mailboxes fill up quickly, especially for someone who doesn’t check mail frequently (or leaves their mail on the server for a long time). Think before you hit the send button.

Emails do get lost in the etherland. In general, there is no guaranteed delivery. For those of you who really need a guarantee, there are some paid services that guarantee delivery.

In short:

  • Don’t assume someone read your email.
  • Check your out box to see if your email was sent.
  • Check your recipient address for accuracy.
  • Check the file size of your attachment if you have one.
  • Think before you hit the send button.
  • Follow up with another email or call.

As I said, don’t bet your job that someone read your email.

Landing pages – not just for Pay-Per-Click

So, what is a “Landing Page,” and when and why do you need them? Well, practically all of your pages are, or should be, landing pages. Those of you with PPC campaigns should already understand the importance of landing pages. All of your pages that have been indexed by Google and other search engines are defacto landing pages for search terms that are on your pages.

PPC landing pages should be about a specific topic, product, item or event you want to promote or sell. Putting multiple topics, products, items or events on a page will most assuredly not serve you well for PPC landing pages. Nor will they serve you well in organic (so-called free) search results. Your content should be page-specific to compete well (obviously, there are many other factors as well) in organic search results. Talking about more than one thing on a page dilutes the value as far as search engines are concerned.

The point is you should pay careful attention to creating any of your pages. Always follow Google’s guidelines for creating content. The essence of their most important guidelines is as follows:

  • Write pages that clearly and accurately describe your content.
  • Think about the words users would type to find your pages, and make sure that your page actually includes those words within it.
  • Make pages for visitors, not for search engines. (A useful test is to ask, “Does this help my visitors? Would I do this if search engines did not exist?”)

Treat all your pages as potential landing pages, and you won’t have to write one specifically for your next Google Adwords campaign. Just choose one that already exists on your site.

Good landing pages will help you meet your objectives and exceed your goals.

URL, URL, everywhere URL

Recently I saw a newspaper ad placed by one of our clients, and I noticed they had not included the URL (some people spell it out, others of us say, “Earl”) for their web site. I called and reminded them that they should always include their URL in ads, and practically everywhere else.

It reminded me of an experience I had a couple of years ago at a Wisconsin Economic Development Association conference I was attending. I was visiting with a group of WEDA members, and a gentleman walked up, looked at me and said, “URL, URL, everywhere URL.” I couldn’t help but smile. Five years earlier, I had given a presentation for members of the Association of University Related Research Parks (AURRP) on marketing their respective web sites. I talked about several strategies, including optimizing their web sites for Search Engines. The only PPC player was goto.com, the predecessor to Overture, now known as Yahoo Sponsored Search. And Google Adwords was only a rumor. I told them that everywhere your logo goes, your URL should go as well. If you have a fleet of vehicles, it should go on the doors, or as a decal in the back window. Use it on your letter head, business cards, email signature, bill boards, signs, water towers, and every ad (including radio and TV) you place.

I finished that presentation by telling the audience if they only remembered one thing from my talk, it should be “URL, URL, everywhere URL.”

It was true over seven years ago, and it is true today. When you think advertising, think, “URL, URL, everywhere URL.”

Why your email “From” is important.

The first thing people see when you send an email is “From:” and then your “Subject” (see “How to avoid email Subject Mistakes). You control “From” in your email client settings. For those of you using Outlook or Outlook Express, it is the “Name” field in your Mail Account “Properties” box. For those of you using Eudora, it is called “Real Name.” You get the idea. The same types of conventions generally hold true for most web-based mail interfaces.

The “From” in your e-mail address can, and often does, make the difference between someone opening or deleting an email. That is if the intended recipient actually sees it.

As we have talked about before (What your email address says about you.), spam filters are everywhere including at the mail server level, the recipient’s ISP, often at the company level, possibly on the desktop as a standalone program, and finally, as a feature in the recipient’s e-mail program. Consequently, your “From” gets looked at several times before your email is (or isn’t) delivered. A “From” that includes a spammy-looking nick name, may make the difference as to whether your email is delivered and/or opened.

Your “From” should include your name (as the recipient knows it) and possibly your company name, your title or department. Couple a good “From” with a well-written “Subject” and your email will get delivered and opened before the others in those ever-expanding in-boxes of your recipients.

Paying attention to both the “From” and your email “Subject” will, indeed, pay you dividends for your time.